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FAQs

  • Order Process
  • Shipping & Delivery
  • Returns & Exchanges
  • Payment & Financing
  • Sizing & Engraving
  • Jewelry Care & Repairs
  • Conflict Free & Warranty

How to Place an Order

Any pieces listed in the shop may be purchased directly through this website. Simply add the item(s) you to your cart and follow the checkout steps to complete your order. Most items are Made-to-Order, which means after receive payment, we will specifically craft your jewelry based on the metal, diamond/gemstone, and size you choose. The average production time is around 4 to 5 weeks. The current lead time is posted on each individual product page and cart page.

For custom orders, please contact us to set up an appointment or a time to talk.

How Long Will it Take?

For Made-to-Order rings, the average production time is around 4 to 5 weeks, but it may change, so please check the product pages or the cart page for the current lead time. We do our best to have your ring ready as soon as possible. If there is a specific date that you need your ring to be ready, please contact us before you place the order. We want to ensure your ring is as perfect as it should be, so we would truly appreciate if you can give us enough time to make it just perfect!

For Ready-to-Ship jewelry if a resizing service is not needed, the order will be shipped out in 2 to 3 business days once the full payment is made.

For Custom Orders, please contact us to set up an appointment or a time to talk.

Rush Orders

If you have a deadline for your order, please contact us prior to placement. We will always do our best to fulfill your request. However, we truly appreciate if you can provide us with enough time to make your jewelry as perfect as it should be!

Can I Change my Order after it is Placed?

Since your ring is made specifically for you, we truly appreciate if you could finalize your choice before placing the order. If you need to change your order, please let us know as soon as possible (within 3 to 5 days). But please keep it in mind that any changes will delay production.

International Orders (Outside USA)

Due to import duty/tax/VAT matters, at this moment, we only ship jewelry to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Spain, Taiwan, and United Kingdom

The following shipping methods are available at checkout for you to choose from:

UPS Saver: $79.99 – delivery time is around 4 to 5 business days

UPS Express: $95 – delivery time is around 2 to 3 business days

*** International shipments (outside the USA) may be subjected to Customs fees, duties, taxes, or VAT separately calculated and collected at the time of delivery, which must be paid and handled by the customer to insure delivery. Please check with your local customs office to estimate what you can expect to pay in fees.

*** All shipping methods are fully insured, trackable online, and signature required upon delivery.

*** Most items are made to order with an average production time of 4 to 5 weeks plus the shipping time.

Can you make a Custom Order with an Heirloom Stone?

Due to the insurance policy, we are not allowed to receive jewelry or stones from customers. Please DO NOT send us any jewelry or stones. Our custom orders can only be made with our La More Design materials.

Shipping Costs

~ USA Orders ~

The following shipping methods are available at checkout for you to choose from:

Free Shipping: Free

USPS Priority Mail: $19.99

USPS Express Mail: $39.99

UPS 2 Day: $39.99

UPS Overnight: $69.99

*** All shipping methods are fully insured, trackable online, and signature required upon delivery.

*** Most items are made to order with an average production time of 4 to 5 weeks plus the shipping time.

~ Canadian and International Orders ~

The following shipping methods are available at checkout for you to choose from:

UPS Saver: $79.99 – delivery time is around 4 to 5 business days

UPS Express: $95 – delivery time is around 2 to 3 business days

*** International shipments (outside the USA) may be subjected to Customs fees, duties, taxes, or VAT separately calculated and collected at the time of delivery, which must be paid and handled by the customer to insure delivery. Please check with your local customs office to estimate what you can expect to pay in fees.

*** All shipping methods are fully insured, trackable online, and signature required upon delivery.

*** Most items are made to order with an average production time of 4 to 5 weeks plus the shipping time.

Our Packaging

Your ring will come in an elegant gift box, completely ready for you to propose. Included is a certificate of authenticity card, issued by our in-house GIA graduate gemologists. Forever One Moissanite rings, or lab-grown diamond ring orders will also include an original copy of Charles & Colvard® moissanite warranty card, or IGI or GCAL diamond reports. The ring gift box and jewelry documents will be packed carefully and securely in sturdy shipping boxes, ensuring a safe journey from us to you!

Is Signature Required?

Yes! After your package is shipped, you will receive the shipping confirmation email with the tracking number. The package is fully insured and signature required upon delivery for your (and our!) peach of mind!

Return Address Doesn't Match the Business Address?

For a security, we make our packaging look as unsuspecting as possible, so no one will know what is inside. On the shipping label, we will not state any sensitive words such as “jewelry,” “rings,” “diamonds,” “gold,” or “gemstones.” We will also not list our company name and address on the shipping label, as people could Google the company name and address easily.

For the same reason, if you decide to return the item, we will provide a different shipping address from our business address. We want you to have a peace of mind that your package is safe and secure.

Taxes and Duties

USA Orders

No sales tax is added on orders, minus those shipping within New York. New York orders will have an 8.875% sales tax automatically applied at checkout.

Canadian and International Orders

International shipments (outside the USA) may be subjected to Customs fees, duties, taxes, or VAT separately calculated and collected at the time of delivery, which must be paid and handled by the customer to insure delivery. Please check with your local customs office to estimate what you can expect to pay in fees.

Return & Exchange Policy

All La More Design jewelry is designed and handcrafted with love and greatest care in the USA. Each single piece of jewelry is carefully check and exam by our in house GIA graduate gemologist before it is shipped out to you. If you are not 100% happy with your purchase, we will gladly accept the returns or exchanges.

How Returns & Exchanges Work

Contact usbefore sending an item back. A return authorization number (RAN) is required. We will not accept any return without an RAN.Item(s) must be returned in original, unworn condition and include the original certificate of authenticity and warranty card.Item(s) must be sent back to us with in one week after of notifying us of your return.Item(s) must ship with insurance and signature confirmation. It will be the buyer’s full responsibility if the return is lost or damaged during the transit. Customer are responsible for return shipping costs.

Made to Order items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included).

Ready to Ship items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included). Note: if the ring has been resized, a 10% restocking fee will be applied.

One of a kind items: Can be returned within 30 days of receipt. Customer will receive a full refund (shipping costs not included). Note: if the ring has been resized, a 10% restocking fee will be applied.

Loose Stone Orders: Can be returned within 14 days of receipt (shipping costs not included).

Custom Made Orders: Final sale; non-refundable and non-exchangeable.

Payment Methods

We accept major credit and debit cards, Apple Pay, Google Pay as well as PayPal. Orders will be put into production or shipped until full payment is received.

Financing Options

Financing Options or Layaway Payment Plans are available. Please check our financing and payment options page to learn more.

How to Find My Ring Size?

Ask a professional! The right ring size is important. For
maximum accuracy, we recommend visiting a local jewelry store to have your
finger measured by a pro. If you are in NYC area, feel free to contact us and
our professional jeweler will gladly do it for you.

Your ring should fit comfortably. It should be loose enough to slide over your knuckle, but your ring shouldn’t turn around too easily once it’s on. If you
are planning a surprise proposal, we find that asking a family member (mother, sister) or friend usually works. Most people are thrilled to help with that kind of a surprise! Please visit our Sizing Guide for complete details.

Resizing Services

Ideally, you’d have the correct ring size when ordering (since our work is custom, we’d like to make it correctly the first time). We also understand many of you are planning a surprise proposal, making tricky to find out the correct ring size before you place your order. For $50 per ring, we can resize almost all of our rings.

However, there are some exceptions. Some designs and settings, like our eternity rings, are not resizable. Some rings can only be resized within a limited range. If certain rings are resized too much, diamonds on the ring shank/band may fall out easily in the future. With that in mind, please try to find the accurate ring size before placing an order.

Due to our insurance policy, we can only resize rings made by La More Design.

For more information on determining ring size, please read our sizing guide.

Engraving Services

For an additional $45, you can add a personalized message or monogram to the interior of your band.

Not all rings can be engraved: some because of thin or delicate bands and some while engravable, might be too difficult to read. Please contact us to discuss your options before placing an order.

Note: the process will add an additional three to five days to the production process. Our engraving service is non-refundable. Because of our insurance policy, we can only offer engraving on rings made by La More Design.

How to Take Care of My Ring

Fine jewelry from La More Design is designed and crafted in the USA with finest diamonds, gemstones, or moissanite in solid gold or platinum - and should last a lifetime and beyond. But, like most things in life, it will need some TLC
(Tender Loving Care) to stay pristine. Please visit our Jewelry Care page for detailed information.

Repair Services

Things happen in life. Our rings are meant to last a lifetime - but your ring may get caught in a grocery shopping cart, accidentally fall into the sink disposal, or lose a battle with a vacuum cleaner, etc... Don’t panic. Most of the time, the ring can be repaired. Breathe and then contact us. We will provide an estimate for the repair and guide you through how to send the piece to us for the service.

Due to our insurance policy, we can only offer the repair service to jewelry made by La More Design.

What does Conflict-Free mean?

We know that you care where your diamonds and gemstones come from. Conflict-free means we don’t make our jewelry using diamonds from conflict mines. We use Botswana-sort diamonds, which means diamonds originally mined in Botswana, South Africa, or Canada and brought to Botswana for sorting and sale. We source from reputable US suppliers who are devoted to ethically and socially responsible practices and pledge to only supply diamonds traded in accordance with the Kimberley Process, which is a strict certification system supported by the United Nations ensuring conflict-free diamond trading.

Our Guarantee

Each of our rings will come with a certificate of authenticity
card, verifying the quality and ethical obtainment of its materials. If the center stone of the ring is a moissanite, or lab-grown diamond, the original Charles and Colvard warranty card, or IGI, or GCAL diamond report will be included.

Our Warranty

Our goal is to design and carefully handcraft jewelry in the USA with finest materials that you will happily wear for lifetime. We stand behind the quality and craftsmanship of every piece of jewelry we make, which is why
La More Design proudly offers you a lifetime warranty. We guarantee that our jewelry is free of any manufacturing defects in either materials or workmanship.
If you have an issue with your purchase, please contact us and we can take your
piece in and evaluate the problem. Our gemologist and jeweler will determine
the cause of the damage, and, if it falls under our responsibility, we will
repair the piece free of charge. Please visit our Warranty page for complete
details.