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  • Order Process
  • Shipping & Delivery
  • Returns & Exchanges
  • Payment & Financing
  • Sizing & Engraving
  • Jewelry Care & Repairs
  • Conflict Free & Warranty

How to Place an Order

Any pieces listed in the shop may be purchased directly through this website. Simply add the item(s) you to your cart and follow the checkout steps to complete your order. Most items are Made-to-Order, which means after receive payment, we will specifically craft your jewelry based on the metal, diamond/gemstone, and size you choose. The average production time is around 4 to 5 weeks. The current lead time is posted on each individual product page and cart page.

For custom orders, please contact us to set up an appointment or a time to talk.

How Long Will it Take?

For Made-to-Order rings, the average production time is around 4 to 5 weeks, but it may change, so please check the product pages or the cart page for the current lead time. We do our best to have your ring ready as soon as possible. If there is a specific date that you need your ring to be ready, please contact us before you place the order. We want to ensure your ring is as perfect as it should be, so we would truly appreciate if you can give us enough time to make it just perfect!

For Ready-to-Ship jewelry if a resizing service is not needed, the order will be shipped out in 2 to 3 business days once the full payment is made.

For Custom Orders, please contact us to set up an appointment or a time to talk.

Rush Orders

If you have a deadline for your order, please contact us prior to placement. We will always do our best to fulfill your request. However, we truly appreciate if you can provide us with enough time to make your jewelry as perfect as it should be!

Can I Change my Order after it is Placed?

Since your ring is made specifically for you, we truly appreciate if you could finalize your choice before placing the order. If you need to change your order, please let us know as soon as possible (within 3 to 5 days). But please keep it in mind that any changes will delay production.

International Orders (Outside USA)

Due to import duty/tax/VAT matters, at this moment, we only ship jewelry to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Singapore, Sweden, Switzerland, Spain, Taiwan, and United Kingdom

The following shipping methods are available at checkout for you to choose from:

UPS Saver: $79.99 – delivery time is around 4 to 5 business days

UPS Express: $95 – delivery time is around 2 to 3 business days

*** International shipments (outside the USA) may be subjected to Customs fees, duties, taxes, or VAT separately calculated and collected at the time of delivery, which must be paid and handled by the customer to insure delivery. Please check with your local customs office to estimate what you can expect to pay in fees.

*** All shipping methods are fully insured, trackable online, and signature required upon delivery.

*** Most items are made to order with an average production time of 4 to 5 weeks plus the shipping time.

Can you make a Custom Order with an Heirloom Stone?

Due to the insurance policy, we are not allowed to receive jewelry or stones from customers. Please DO NOT send us any jewelry or stones. Our custom orders can only be made with our La More Design materials.